Quality Systems

Documented High Standard Management Approach

Our Certificates.

Our company has certificates that meet international standards on issues such as quality management, occupational health and safety, and environmental management.

Integrated Management Systems Policy.

As En Customs Brokerage Inc., we provide customs brokerage and foreign trade-related services to industrialists, manufacturers, producers, importers, and exporters. Within the scope of our Quality Management System, our policy is:

Continuously improve the services we offer to our customers, provide fast, reliable, and accurate information, and maintain the highest level of customer satisfaction by leveraging technological and corporate infrastructure.
Evaluate and resolve customer suggestions and complaints with sensitivity.
Implement the objectives and requirements of the Integrated Management System with the participation of all our employees and continuously improve its effectiveness.
Manage all our activities based on process management and risk and opportunity approach.
Conduct all our activities in compliance with relevant laws, regulations, and other requirements.
Ensure the continuity of our company philosophy that values people, the environment, and our employees.
Comply with the legal requirements, standards, and compliance obligations, as well as the current Environmental and Occupational Health and Safety regulations.
Ensure that our activities do not harm the ecological balance.
Minimize waste at its source, reuse and recycle whenever possible, and dispose of non-recyclable waste using appropriate methods.
Ensure the efficient use of energy, raw materials, and natural resources.
Prevent negative impacts on the health of our employees and those affected by our activities, and provide all necessary protections to control accidents, damages, and hazards to our and others' property from the outset.
In this context, develop the environmental and occupational health and safety awareness of our employees.
Monitor occupational health and safety hazards with the same sensitivity and make the necessary efforts to minimize them.
Comply with the established, implemented, and operational Information Security Management System, allocate the necessary resources for the efficient operation of the system, continuously improve it, and ensure that all employees understand it.
Comply with the established, implemented, and operational Business Continuity Management System, allocate the necessary resources for the efficient operation of the system, continuously improve it, and ensure that all employees understand it.
Comply with the established, implemented, and operational Anti-Bribery Management System, allocate the necessary resources for the efficient operation of the system, continuously improve it, and ensure that all employees understand it.

Information Security Policy.

En Customs, with the ISO 27001 Information Security Management System, has minimized the effects and potential risks that could threaten its information assets. To maintain confidentiality and integrity, all access points are protected throughout the entire system.

En Customs Brokerage, to fulfill the requirements of national, international, or sectoral regulations, comply with relevant legislation and standard requirements, meet contractual obligations, and ensure information security needs arising from corporate responsibilities towards internal and external stakeholders, aims to:

Ensuring secure access to its own and its stakeholders' information assets
Maintaining the integrity, confidentiality, accessibility, and continuity of information within authorized boundaries
Assessing and managing the risks that may arise on its own and its stakeholders' information assets
Providing our services in the shortest possible time and uninterruptedly to comply with all legal regulations and contracts related to information security
Allocating resources, establishing, operating, and continuously improving our information security management system to meet the requirements of the TS ISO/IEC 27001 ISMS standard
Protecting the institution's reliability and brand image
Implementing the necessary sanctions in case of an information security breach
Reducing the impact of information security threats on business/service continuity and ensuring business continuity and sustainability
Maintaining and improving the level of information security with the established control infrastructure
Being audited by internal audits and independent third-party institutions to determine compliance of information security activities with laws and standards
Providing training to enhance competencies in order to increase information security awareness committed.
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